Data Deletion Policy

At EnglishBhashi, we value the privacy and trust of our users. This Data Deletion Policy outlines the processes and conditions under which users can request the deletion of their data and explains how we handle these requests to ensure compliance with applicable laws and regulations.

Scope

This policy applies to all users of EnglishBhashi’s platform, including mobile applications and web services. It governs the deletion of personal data collected and stored by EnglishBhashi.

User Rights

• Request the deletion of their personal data at any time.
• Understand what data will be deleted and the implications of such deletion.
• Receive confirmation when their data has been deleted.

Data Covered Under This Policy

• Personal information such as name, email address, phone number, and profile details.
• Learning activity data, including progress, test scores, and usage statistics.
• Any content uploaded by the user, such as audio files or written inputs.
• Payment and transaction details, subject to applicable financial record-keeping laws.

Exclusions

Certain data may be retained despite a deletion request, including but not limited to:

• Data required for compliance with legal obligations (e.g., tax or financial reporting).
• Anonymized data that does not identify the user and is used for research or analytics.
• Data related to unresolved disputes or enforcement of our terms of service.

Requesting Data Deletion

Users can request data deletion by following these steps:

1. Submit a Request: Contact us at [email protected]
2. Verification: We will verify your identity to ensure the security of your data.
3. Acknowledgment: Upon successful verification, we will acknowledge receipt of your request within 3-7 business days.

Processing Data Deletion Requests

Upon receipt of a valid request, we will:

• Delete all eligible personal data within 14 working days.
• Provide confirmation of data deletion or explain why certain data cannot be deleted.
• If the user has an active subscription, deleting their data may result in termination of their account and associated services.

Retention Periods

• Data subject to deletion will be removed from our active systems within 14 working days of the request.
• Backup data will be purged within 14 working days in accordance with our backup policies.

Security Measures

• We implement industry-standard deletion techniques for digital data.
• Ensuring data removed from backup systems cannot be restored.

Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant updates through our platform or via email.

Contact Us

Email: [email protected]

Address: 1207/343, 9th MAIN, 7th Sector, HSR Layout, Bangalore, Karnataka 560102

Phone: +91-8585857237

Effective Date: 15 Jan 2025